Microsoft Dynamics CRM Online – £31.50 per month
Designed from the ground up with ease of use and flexibility built all the way through, Dynamics CRM offers a rich set of functionality for Sales, Marketing, Customer Support, Resource Scheduling and most areas of your business.
With over 4.1 million users throughout the world, Microsoft Dynamics CRM is an extremely popular choice among new and existing CRM users alike. It is exceptionally well designed software. The latest version is available in 41 different languages and offers a whole range of new features, enhancements and developments, making it one of the most powerful, flexible yet easy to use CRM hosting solutions available.
Hosted Dynamics CRM can be deployed as a conventional on-premise CRM system, or as a fully managed cloud CRM solution. Microsoft Dynamics CRM Online, can be on infrastructure developed, run and maintained by Microsoft. And whether you choose to deploy Microsoft Dynamics CRM ‘in the cloud’ or on-premise, it’s the same version of the product with almost identical functionality.
Why Choose Dynamics CRM?
There are a wide variety of reasons businesses choose Microsoft Dynamics CRM, and Azzure will help you assess your needs and suggest the optimum solution for your business. In summary, the most common reasons our customers give for choosing this solution are:
- Ease of Use - Microsoft Dynamics CRM looks and feels familiar, which is a great aid to user adoption. The product has been consistently developed with ease of use in mind, and has always aimed to work the way its users do. Microsoft Dynamics CRM 2011 has taken this a step further with powerful role-tailored and personalisation features
- Flexibility – whatever the size or type of your organisation or the sector you operate in, we configure Microsoft CRM to meet your exact business needs
- Functionality – quite simply, this leading CRM solution offers some of the broadest range of features and functions available. The features extend this functionality even further to provide and even greater range of possibilities and business benefits
- Integration with Outlook and other software – because it’s been developed by Microsoft, Microsoft Dynamics CRM works directly from Outlook and integrates seamlessly with other Office applications. It also integrates with Microsoft Dynamics NAV and SharePoint, delivering productivity gains throughout your business
- Reliability – Microsoft CRM is a robust, extensively used, trusted CRM solution with a full roadmap detailing development guaranteed well in to the future
- Affordable – despite its power, extensive features and deep functionality, Microsoft Dynamics CRM is one of the most cost-effective solutions available. Microsoft Dynamics CRM Online in particular is highly competitive in comparison with other cloud-based CRM solutions
- Choice of deployment options – Microsoft Dynamics CRM is available on-premise, hosted or in the cloud, so you can choose the deployment option most suited to your business strategy
Unmatched CRM Functionality
Like most quality CRM solutions, Microsoft Dynamics CRM increases the overall efficiency of business processes by eliminating duplicate data entry and improving workflow. But it also has powerful tools for planning sales activities, streamlining opportunities management, accurately producing sales forecasts and right through to business intelligence and service scheduling. It also supports multiple currencies and multiple languages.
An Innovative CRM Solution
Microsoft Dynamics CRM leads the market in CRM software innovation. As well as being available in the cloud and on-premise, it has delivered the concept of ‘xRM‘ or ‘Anything’ Relationship Management. It’s a highly customisable solution which can be tailored to countless customer-facing business process requirements. It has a range of Accelerator programmes, which rapidly enhance specific areas of functionality, for example in integration with social networks. Plus, Microsoft Dynamics CRM also has comprehensive, flexible options for use with mobile devices.
Personalised and Tailored to Job Roles
A key enhancement introduced into Microsoft Dynamics CRM 2011 is role-tailored functionality. Each user’s workspace is set out based on the roles and tasks they perform, making the software easy to use and staff more productive and efficient. It’s also easily personalised so each user can set the software up how they like it, which increases user efficiency.
Powerful Dashboards and Business Intelligence
Microsoft Dynamics CRM has outstanding dashboard and business intelligence functionality. Clear, easy to set up, quickly configurable graphics with simple drill-down to underlying data help users at all levels understand what’s going on in their area of the business. So whether you’re preparing a report, assessing performance or looking to identify trends, the dashboards in Microsoft Dynamics CRM will improve your decision making, and the decision making of staff throughout your organisation.
Enhance Your Marketing
Microsoft Dynamics CRM will enhance all levels of marketing activities from campaign planning, execution, budget management and analysis to lead development and contact management. It also has dedicated service functions to improve scheduling, case handling and help you provide professional, efficient and high quality customer service. Microsoft Dynamics CRM means you can focus marketing efforts and execute smarter campaigns using intelligent list and segmentation tools.
Work from within Microsoft Outlook
People like to use software they’re familiar with, which is why they like hosted Dynamics CRM.
Most employees are familiar with Microsoft Outlook, one of the world’s most popular email software applications. Microsoft Dynamics CRM works from within Microsoft Outlook and works the way you do by giving direct access to customer information without ever needing to change screens. In Microsoft Dynamics CRM 2011, Outlook integration is enhanced even further. In addition, training is straightforward and your staff will rapidly start using the software and increase their productivity.
Microsoft Dynamics CRM is ideal for Microsoft Outlook 2010, but also works with Microsoft Outlook 2007 and Microsoft Outlook 2003.
Integration with Microsoft Dynamics NAV and SharePoint
As well as integrating with Outlook and working with Office applications, Microsoft Dynamics CRM 2011 now integrates fully with the powerful ERP solution Microsoft Dynamics NAV, and Microsoft SharePoint. Having all these applications working together in your business joins up all critical processes, improves workflow, reduces duplication of effort, increases efficiency and productivity, and delivers outstanding benefits.
Microsoft CRM, Dynamics empowers your workforce and enables mobile working. You can access Microsoft Dynamics CRM via your laptop, smart phone or even access it over the internet via a hand held device.
Customer Service and Scheduling
By having all customer information easily accessible, Microsoft Dynamics CRM helps you deliver more value to customers as your staff respond to issues faster and resolve them to expected or exceeded service levels.
Microsoft Dynamics CRM Online or On-Premise?
There’s a whole range of reasons businesses choose to deploy the cloud-based hosted Microsoft Dynamics CRM Online, and just as many for choosing Microsoft Dynamics CRM 2011 on-premise. For example, some businesses choose Microsoft Dynamics CRM Online because there’s usually little or no outlay needed in terms of hardware or IT infrastructure, they can be up and running quickly, and they also don’t need in-house IT staff or high levels of technical skills.
However, for most customers the choice between online or on-premise is more strategic. It’s usually down to whether you want to treat your CRM system as an operational cost, as with Microsoft’s CRM, Dynamics (where you pay a monthly fee to use the software based on the number of users), or as a capital expenditure. This is typically the case with Microsoft Dynamics CRM on-premise, where you purchase the software licences at the start of your CRM project and so ‘own’ the software, and usually the IT infrastructure on which it is held.
For more information about Dynamics CRM or hosting solutions, please contact Azzure IT on 0845 467 9950.