+44 (0)345 467 9950

What can CRM (Customer Relationship Management) do for my business?

Customer relationship management — often called CRM software — provides a software solution for business designed to improve the performance of sales and marketing, through integration.

CRM applications centralise client information and insight, delivering one source of truth. Recently, CRM solution have also extended their capabilities to deliver a wide range of applications, that drive efficiency through integrated business process management. Features can include social media tools, campaign automation for marketing and business intelligence and reporting.



What can an CRM system do for my business?

CRM solutions bring consistency to processes and deliver profitability in your sales, marketing, and service divisions. Without an integrated CRM solution, sales and marketing team will miss growth opportunities and lose revenue because they are unable to gain insight into with customer relationships are delivering results.

Centralising account, contact and activity information

Automating and integrating marketing campaigns

Delivering insight through dashboards and reports

Tracking and reporting sales pipeline

Empowering customer service cases


Microsoft Dynamics 365

Designed for small and medium-sized businesses, Dynamics 365 for Sales and a suite of supporting apps empowers your sales teams in new and exciting ways. Businesses are using Dynamics 365 for Sales to sell more, faster, bringing digital intelligence into each deal so they can predict customer needs and meet them with personal service and attention that maximises customer relationships and revenue.

Dive into the capabilities

Use built-in digital intelligence and automated business processes to increase your revenue while controlling acquisition costs.

Win new and repeat business using a personalised sales process
Train new sales people quickly and easily to get them selling right away
Measure the past, and identify the leading indicators for future sales

Stay focused to sell more

Maximise your sales team’s performance by reducing distractions and helping them focus on the priorities.

Identify and focus on those customers with the most potential
Make sound, strategic decisions based on digital intelligence
Provide customer-relevant sales coaching when and where it’s needed

Work smarter, close faster

Close deals faster by working efficiently, collaborating and applying contextual insights from your sales management software.

Empower your sales team to collaborate on strategic deals
Personalise every engagement to match the buyer’s journey
Enable sales people to work anytime, anywhere with the tools they need


Contact Us

Azzure IT
10 Europa View
Sheffield Business Park
S9 1XH

t. +44 (0)345 467 9950
e. sales@azzure-it.com

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