Customer relationship management — often called CRM software — provides a software solution for business designed to improve the performance of sales and marketing, through integration.
CRM applications centralise client information and insight, delivering one source of truth. Recently, CRM solution have also extended their capabilities to deliver a wide range of applications, that drive efficiency through integrated business process management. Features can include social media tools, campaign automation for marketing and business intelligence and reporting.
CRM solutions bring consistency to processes and deliver profitability in your sales, marketing, and service divisions. Without an integrated CRM solution, sales and marketing team will miss growth opportunities and lose revenue because they are unable to gain insight into with customer relationships are delivering results.
Centralising account, contact and activity information
Automating and integrating marketing campaigns
Delivering insight through dashboards and reports
Tracking and reporting sales pipeline
Empowering customer service cases
Designed for small and medium-sized businesses, Dynamics 365 for Sales and Marketing empowers your sales teams in new and exciting ways. Use Dynamics 365 for Sales to sell more, faster. Bring digital intelligence into each deal so you can predict customer needs and meet them with personal service and attention that maximises customer relationships and revenue.
Dive into the capabilities
Use built-in digital intelligence and automated business processes to increase your revenue while controlling acquisition costs.
Win new and repeat business using a personalised sales process
Train new sales people quickly and easily to get them selling right away
Measure the past, and identify the leading indicators for future sales
Stay focused to sell more
Maximise your sales team’s performance by reducing distractions and helping them focus on the priorities.
Identify and focus on those customers with the most potential
Make sound, strategic decisions based on digital intelligence
Provide customer-relevant sales coaching when and where it’s needed
Work smarter, close faster
Close deals faster by working efficiently, collaborating and applying contextual insights from your sales management software.
Empower your sales team to collaborate on strategic deals
Personalise every engagement to match the buyer’s journey
Enable sales people to work anytime, anywhere with the tools they need
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