Our people always do the right thing by our clients. They’re our greatest asset, helping us to stand out from the crowd and differentiate ourselves in support — we’ve worked very hard to make this a priority. We’re committed to product knowledge and training to ensure we maintain high levels of service at all times. Together we’re united in our commitment to provide every client with a consistent, high-quality experience. Our breadth of skills ensures we’re at hand to help you, no matter what the challenge may be.
Your Account Manager is your primary contact, responsible for the relationship between both parties. They’re a key point of escalation but also act as your strategic partner, feeding in your objectives and functional requirements to your wider Account Service team. They will be responsible for managing proposals for additional work requirements — overseeing the delivery of projects, facilitating knowledge hand-over on projects and finding resolution for non-technical issues.
Your Account Manager will meet with you on an on-going basis to discuss the service we provide you and any evolving business requirements within your Microsoft Dynamics roadmap. They will also actively seek to advise you of any product developments or enhancements that may be advantageous to you.
Periodically, we will visit you to review how the solution is working for you, offer productivity advice and best practice. We recognise every client’s operation is unique. We share knowledge across the wider team so that we can all support you, without reliance to any specific individual.
We are ISO9001:20015 accredited. To be one of the first, if not the first, to be certified with ISO 9001:2015 is a huge achievement – testament to the dedication of the team in delivering a quality service.
Our Account Managers work closely with our Quality Manager. Should our service ever fall below your expectations, our Quality Management Systems are designed to ensure we get back-on-track, quickly. However, our quality approach also ensures we continuously evaluate where challenges are and where to make improvements in our service — this is often facilitated through quality calls to clients.
A specialist Consultant will analyse your business requirements and will design solutions that work for you, ensuring your current and future needs are considered. We’ll always ensure they are conversant with your system, providing you with clear functional specifications and accurate estimates.
Underpinned by a programme of product learning, our expert team of consultants will work with our developers to ensure you’re confident that day-to-day modifications are carried out quickly and effectively, with little disruption to your operation.
The support team will be working seamlessly behind the scenes to ensure your operations run smoothly. Azzure IT provides a dedicated support team to resolve your day-to-day system issues. We’ll ensure your enquiries are dealt with punctually, with issues overseen to a prompt resolution.
Four dedicated, skilled and experienced support consultants
Supported by a base of 20 consultants and developers
ISO9001:2015 accreditation and quality management controls
Industry experts, not just technical experts
Third Party Partners
More than software, it’s how we do things. Our partnership with third-party vendors means clients always have direct access to the right skills and services. We work together as a community of talent, thriving on collaboration in order to achieve results for our clients. Over the years, day-in, day-out, we’ve developed an excellent knowledge of the third-party partners’ products we deploy and can support issues to an advanced technical level. Robust service level agreements, with third party partners, ensure we work together to resolve any complex issues, quickly.
Microsoft Gold Partnership
We’re a trusted Microsoft Gold Partner with an Advanced Support Agreement in place with Microsoft for our clients. We’ve been globally recognised by Microsoft as in the top 5% of companies delivering to small and medium sized businesses. Also, we are currently the only Microsoft Dynamics CSP (Cloud Service Provider), in the UK.
10 Europa View
Sheffield Business Park
t. +44 (0)345 467 9950