+44 (0)345 467 9950

Work Requests and Support Cases

Work Requests

Work requests will be estimated accordingly on either a fixed price, or time and materials basis – dependant on the complexity of the requirement – through your Account Manager. Each time you place a work request, whether it’s enhancement, training or assistance, you will be given formal statement of work. There are three simple ways to make a new work request:

0345 467 9950
pmo @ azzure-it.com
Account Manager directly

 
Standard Office Hours

Monday to Friday
9.00am to 5.00pm (excluding UK Bank Holidays)

 
 

Support Cases

You will be asked to provide a clear description of the problem, examples, screenshots, and details of the investigations you have carried out yourself. Our triage process will assess each call as it arrives and provide a solution, fix or temporary workaround wherever possible. If the call is not resolved at this stage it will then be allocated to a consultant who will own it to resolution. There are three simple ways to log your support call and each time you place a support call you will be given a unique call log number for your reference.

 
0345 467 9950
support.azzure-it.com

 
Standard Support Desk Hours

Monday to Friday
9.00am to 5.00pm (excluding UK Bank Holidays)

 
 

Support Portal

Please note, from the 30th April 2018, we will be managing digital support correspondence via our Self-Service Portal, so please ensure you’re registered and ready to go: support.azzure-it.com. After 30th April 2018, emails to support@azzure-it.com will no longer be monitored.

The self-service portal provides our clients with another channel. And, it couldn’t be any easier.

We now offer a self-service extension to our support service that provides 24/7 access to support cases, along with an extensive range of knowledge based articles. You can quickly create support cases as well as review existing queries. Simply, post updates, attach additional information or let us know that your case has been resolved. Get started at support.azzure-it.com.

Cases
The self-service portal enables our customers to log new support cases. We issue a ticket, so that you can review and maintain your support cases, saving you time.

Knowledge Base
Created by our support professionals, the Knowledge Base contains extensive support references, all of which have been sourced from happily resolved support cases.

Forums
Our message board is an effective way for you to post messages to our expert online Dynamics community. You can also view an extensive library of previous answers.

Feedback
We seek to continually improve the service we deliver to our customers, valuing feedback collected automatically by email, once a support case is closed.

Getting Started
From account go-live, you’ll be invited to get on-board via a welcome email we send to you. Alternatively, you can register at support.azzure-it.com or call support, if you prefer to be guided through the process.

Forgotten Passwords
Remember, if you’ve forgotten a password, simply enter your email address to request a password reset.
 
 

Contact Us

Azzure IT
10 Europa View
Sheffield Business Park
Sheffield
S9 1XH
UK

t. +44 (0)345 467 9950
e. sales@azzure-it.com

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