Are you a small to medium sized Professional Services business looking to implement, upgrade or transfer an existing ERP Software Solution?
Here’s a quick overview to industry challenges and enterprise resource planning solution issues facing, small to medium sized, professional services businesses. We’ll also explain how Microsoft Dynamics, configured for professional services, could tackle these challenges and support business growth.
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If your professional services business is using an existing Software Solution to connect financials and project management capabilities, whilst delivering productivity tools, you may be asking yourself whether you now need an end-to-end business solution that can grow and evolve – to support your growth ambitions.
Professional Services businesses reach a tipping point where the tools that supported their business are now hindering their ability to act with agility and insight. The good news is, there’s never been a better time to replace an enterprise resource planning (ERP) or customer relationship management (CRM) solution, in the professional services industry.
In our experience, the four core board-level benefits sought from a professional services solution are:
Productivity: time-saving integration, with swift access to all business data – from a single solution
Financial Control: enabling cost control and smarter buying decisions – opportunities for growth and re-investment
Business Insight: built-in business intelligence and reporting features – that puts data into context, to make swift business decisions
Mobility: connected anytime, anywhere any device – with real-time reporting and collaboration tools
Microsoft Dynamics NAV configured for Professional Services can help to solve many of the current day-to-day problems faced by service industry companies. Today’s digital world has changed the way that clients interact with professional services companies. Client expectations are shaped by day-to-day consumer experiences, where immediate responses and on-demand self-service access to information are the norm.
Current, prospective, and former clients are connecting and sharing their experiences through social networks. Now more than ever, building trusted relationships and maintaining a solid reputation depends on delivery of outstanding and increasingly distinctive experiences.
Taking advantage of new trends, companies need to embrace change and leverage new levels of transparency. They can build a workplace where it’s easy for professionals to find and share information about clients, access all available expertise and apply preferred practices widely.
Client service professionals need to know how to engage with the firm’s clients while working collaboratively with other teams and parts of the business. When they have the right processes and tools at their disposal employees can offer relevant, responsive and reliable client experiences and profitable project results. Many companies struggle to find the right balance between creating a formal culture and providing flexible client-centric practices.
Spiralling costs and poor productivity
Inconsistency in quality of customer service – poor decision making
Errors and inconsistency between multiple databases
Maintaining strict compliance with government regulations and reporting requirements
Evolving service offerings to meet rapidly-changing customer demands
Inaccurate project estimates lead to poor client satisfaction and loyalty
Lack of workforce mobility
Ineffective allocation of internal resources and billable hours
Poorly anticipating shifting demands
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