Dynamics 365 Pic & Mix License Plans

It can not be said that Microsoft doesn’t listen to it’s customer base. For the past few years Microsoft has regularly changed its Dynamics 365 pricing and licensing, to reflect customer demand and consumption. This latest update, set to take effect from October 1st 2019 on-wards, is just one of those examples.

The latest move, wont impact all Dynamics clients, but this pricing will have an immediate impact on any clients that are currently on month to month agreements through a CSP agreement. For any account that is on a yearly or multi year agreement, these price changes will be of impact at the time of contract renewal.

Plans are not landing the value message.

Microsoft has effectively withdrawn from the ‘plan/bundle’ license approach because the ‘Plans are not landing the value message‘, as most customers move to discussing pricing and not business value. Typically with the Customer Engagement Plan (CRM), many customers (around 80%) are just using a single plan application.

So what are the license changes?

Microsoft are reacting by removing the existing Dynamics 365 Plan license to a new per app basis (Pic & Mix), or using the Team Member license. Applications will be licensed to organisations by user, follwing a  “Base & Attach” system, whereby the base application will be full cost and subsequent additional applications will be at a discounted price-point.

This freedom will give organisations the ability to only license users with the applications they need and value, based on their role and responsibilities.

For existing Dynamics Customer Engagement customers you will move to being licensed on a per app basis, or using the Team Member license.

Same functionality in Base & Attached apps in Dynamics 365

There is no difference in the functionality of an individual app regardless of whether it is licensed as the Base or an Attached application. These are only differentiated in price.

When a user is equipped with a Base license for an Enterprise app and a single Attach license, Microsoft says the total cost will be identical to the current Plan price and initial UK pricing confirms this @ £15.10 per additional app / user /month.

As a result, an increase in user costs compared to Customer Engagement Plan licensing would only occur if users migrate from a Plan to a Base app with two, or more, Attach licenses.

For each user requirement, where two or more apps are required, an administrator will need to Attach the appropriate license(s), available at a , to set the required combination.

Furthermore, points to cover:

  • An Attach license may only be assigned to a user with a valid base license.
  • The Base license must be the highest priced license, when a user has multiple apps.
  • Project Service Automation app can only be purchased as a Base license.
  • Marketing app is a tenant based license only, used as a Base license.
  • Several Dynamics 365 add-on products will not be available as an Attach licence. These include: Sales Insights and Customer Insights

As a Dynamics 365 customer, do I need to do anything immediately?

The change is effective October 1st 2019, existing Dynamics 365 customers will not be impacted until the renewal of your agreement. At this point, it will only be possible to transact licenses on the new model as Customer Engagement Plan licenses will no longer be available. 

Need help or have questions?

Azzure has the in-house experience to assist you understand your licensing requirements and how to make the transition to this new license model. If you’re an existing Azzure customer, please contact your account manager for more information. Non-customers please request a call-back in the link at the bottom of the page and we’ll be glad to get in-touch.

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Customer relationship building is essential in today’s sales environment

Customer relationships are becoming more complex all the time. Managing just one relationship requires finding the right customer, cultivating a deep understanding of their business, tracking their progress through the buying cycle, and engaging them with the right content when and how they want it. And sellers have to do that successfully across many relationships at different stages with different needs all the time. When you consider the scope of this task and the multitude of demands on a seller’s time, it’s likely your relationships aren’t as good as they could be.

Why does the state of your customer relationships matter?

Simply put, stronger customer relationships mean more sales. Employing relationship selling to drive a sale can result in 5 percent higher win rates and lead to 35 percent larger deals. Sellers who use relationship selling add value by learning about each customer’s business needs, providing personalised content and solutions, and building trust for a long-term relationship.

Sellers are more successful because they’re targeting more strategic deals and building relationships that lead to more sales. Smart relationship selling can also boost revenue by allowing sellers to find more lead pipeline and relationship selling tools help reps target the right types of accounts.

Sales teams that emphasise engagement are

2.3x 

more likely to hit their quotas.

Customers are in control

Customers have more data and information than ever before. Think of the specialised forums, reviews, thought leadership content, and social media recommendations available to every decision-maker, from the everyday consumer to the enterprise C-suite. In fact, some research finds that customers are 57 percent of the way through the buying process before talking to the supplier.

More than ever before, the process is about what the customer wants, not what the seller wants to sell. Sellers have to work smarter to understand their customers’ needs and desires, focusing on meaningful interaction, if they want to be successful.

The good news is that while advances in technology have changed the buying process and made sellers rethink the best methods for reaching customers, these innovations can also empower sellers to build lasting relationships and boost engagement with customers. 

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Domestic reverse charge VAT postponed until Oct 2020

After strong lobbying by the wider construction industry, the HMRC has announced a 12-month delay to the proposed introduction of the domestic reverse charge VAT for construction services. In a briefing note, the HMRC said

“Industry representatives have raised concerns that some businesses, in the construction sector, are not ready to implement the VAT domestic reverse charge for building and construction on 1st October 2019”.

The decision follows lobbyists raising concerns about Brexit uncertainty, and contractor businesses requiring a longer lead-in time to enable them to prepare for potential cash-flow and financial administrative impacts.

The requested six-month postponement has effectively been doubled by the government, to enable businesses to adapt their accounting systems. Specifically for dealing with the VAT changes to ensure there shouldn’t be a negative impact on cash-flows, as those businesses will no longer get VAT payments from customers for services where the reverse charge applies.

HMRC remains committed to the introduction of the reverse charge and will focus the additional time resource on tackling fraud in the sector, but also to raise sector awareness and provision of additional guidance to ensure businesses are ready for the new implementation date.

Domestic reverse charge – who’s affected?

Firstly lets clarify in simple terms what the main change of reverse charge is and whom it applies to:

  • The customer receiving the service pays the VAT to HMRC and not the supplier
  • It only applies to individuals or businesses registered for VAT in the UK – not consumers
  • It will affect you if you supply or received specified services that are reported under the Construction Industry Scheme (CIS)

Examples

Currently New approach
subcontractor invoices us for 10K + 2k VAT. We the main contractor pay them 12K, and the subcontractor pays the VAT to HMRC, which we can claim back.  Subcontractor invoices us 10K, and we pay 10K, and also 2K to HMRC, on behalf of the subcontractor. (i.e. this is seen as part of our output tax)
We invoice our (not the end user) customer, for 15K, plus VAT. The customer pays us 15K, and we pay 3K to HMRC  We invoice the customer for 15K, they pay 15K to us, and they pay 3K to HMRC.
We invoice the end user customer for 15K, and they pay us 15K, and we pay 3K to HMRC  We invoice the end user customer for 15K, and they pay us 15K, and we pay 3K to HMRC: no change 

Domestic reverse charge – implications on Dynamics 365

As expected the new approach will have an impact on VAT processing, both sales and purchase, and also sales documentation. So it’s important that firstly you clarify the position you’re in, check:

  • If your customer is an end user or not – ask them and record their answer.E.g. “We are an end user for the purposes of S55A VAT Act 1994 reverse charge for building and construction services. Please issue us with a normal VAT invoice, with VAT charged at the appropriate rate. We will not account for the reverse charge.
  • If you’re a contractor you’ll also need to review all your contracts with sub-contractors – decide if the reverse charge will apply to the services you receive under your contracts. You’ll need to notify your suppliers if it will.
  • If you regularly deal with end users then you may wish to incorporate a statement into your standard terms of business.E.g. “We will assume you are an end user unless you contact us to confirm you are not.

Once you’ve clarified your position, then we’ll be able to advise on the required solution amendments. For more information on what will need addressing and how we can help, please contact Customer Services (0345 467 9950) or your Account Manager.

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

The UK’s Leading Microsoft Dynamics 365 Business Central Provider

t. 0345 467 9950
e. enquiries@azzure-it.com

Yodlee bank feed integrator stopped

Since late 2016, the Envestnet-Yodlee platform has been a key integration for Microsoft Dynamics 365. With the addition of this key financial data platform, businesses using Dynamics 365 have been able to access banking data from a large number of financial institutions.

This powerful integration has allowed users to automatically or manually feed financial information into their reconciliation processes and ensure they are always processing the latest payments for invoices, credit memos, or other open entries. Providing great business benefits such as:

  • Removing the need for manual entry
  • Improving efficency and accuracy when performing payment reconciliation or the ability to outsource the process to an accountant
  • Enabling access to up-to-date banking information from within the Dynamics 365 Business Central solution.

The platform integration has worked seamlessly, that is until the EU’s revised directive on Payment Services (PSD2 – open banking) comes into full effect on 14 September, 2019. As a result Microsoft will be deactivating this integration to ensure it complies with the PSD2 regulations, resulting in solution users being in the dark and wondering what they can or should be doing.

As a leading UK Microsoft SMB Gold partner, we’ve been in 1-2-1 discussions with them to understand the situation in detail, and devise a support plan on what you can do to continue. Contact us to discuss your options.

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

We’re the leading Microsoft Dynamics 365 Gold Partner, for Dynamics 365 Business Central (Cloud & On-Premise ERP) and Dynamics 365 Sales (CRM)

t. 0345 467 9950
e. enquiries@azzure-it.com

Outgrown your accounting system?

With all those day-to-day pressures, keeping up-to-date with your businesses software requirements is no easy tasks, which could actually be the reason your growth is starting to level off. The question to ask yourself is have you outgrown your accounting system?

In order to run and build a successful business, you need to constantly change, to meet the needs of customers, to grow product or service lines, and to outpace your competitors. Before you know it, your growth isn’t a ‘hockey-stick‘ curve anymore and things are becoming a struggle.

Outgrown your accounting system: Ageing business systems

The degradation of any business system, doesn’t happen overnight or even over a few months, it’s a gradual process that business just end up naturally adapting to over time. Before you realise it, you’ve ended up with a patch-work of software and processes to achieve the end-of-month reporting, or it takes weeks to finalise the management accounts.

Interestingly, studies have shown that a businesses accounting software is often the first to get stretched beyond its limits and the most likely to go unnoticed.  

Business warning signs of outgrowing your accounting system

As your business grows in size and complexity, and your customers expect better and faster service, the tools that once supported you may now be standing in your way. For small and midsize businesses (SMBs), deciding to overhaul your accounting software or business management systems may seem like a daunting task.

If you recognise any of these warning signs, the time has come to make a change:

  • Wasting time dealing with multiple systems that can’t talk to each other.
  • Manual processes are error prone and can’t keep up with increasing demand despite added headcount.
  • Creating and configuring reports is too complicated and often doesn’t give us the information we need.
  • Incomplete or incorrect information creates customer dissatisfaction and lost sales.
  • Increasingly stringent compliance and security concerns keep you up at night.
  • Productivity is lost spending valuable time switching back and forth between multiple applications and disconnected systems.
  • Adding more staff doesn’t really help improve productivity.

The real cost of maintenance

But what is the real cost of trying to maintain a system that is no longer keeping up with demands? Whether the result is lost sales, customer dissatisfaction or compliance risks, failing to update your technology can be a costly decision. Fortunately, replacing your accounting software is easier and more affordable than you may think. If you think you have outgrown your accounting system then please get in touch with us for some free advice.


Guide for replacing accounting software

Access this 9 page guide to learn about the benefits of a modern technology platform, better understand the advantages of a cloud-based solution and know what questions to ask when evaluating your options. The guide will help you evaluate the current state of your accounting and business management systems and processes, and outline considerations you should keep in mind when exploring new solutions.

Click to download

If you require help determining the right accounting solution for your business, either as a SaaS or on-premise solution, please contact enquiries@azzure-it.com

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Sales productivity modernised

Being a sales professional in our current age, regardless of your sector, target audience or business size, is no easy feat. There are so many hurdles you need to clear on the way to close those all important deals, in an ever increasingly competitive, data-prolific and always-on marketplace.

So what can a business do to smooth out those hurdles, and give your sales-team running spikes for that all important advantage?

6 strategies to boost productivity

Engaging with buyers who follow a nonlinear customer journey or managing a disconnected collection of sales tools can easily lead to silos, poor collaboration and fragmented sales processes.  

B2B buyers want salespeople who can deliver insights, engage in a fact-based conversation around how their products and services can measurably affect business performance, and pivot the conversation to cover what matters most to them.”

For SMBs, these challenges may seem daunting, but these strategies are focused on how you can modernise your sales process, leverage sale force automation (SFA), and with the right business tools boost productivity and revenue, while building stronger customer connections.

  • Meeting customers at any point in the journey – stay informed about buyer trends and habits. Your SFA needs to provide your sales teams with enriched information of accounts, contact and leads.
  • Implement seamless solutions – streamline your process through a modern hub for productivity, that includes familiar business tools and can be accessed across any device, even while on the go.
  • Enable sharing and collaboration – eliminate internal silos and increase communication and connection with a single business-wide, centralised interface.
  • Streamline engagement – give holistic customer data from multiple digital channels to simplify sales execution and reveal the best prospects, so your sales teams can easily manage stakeholder relationships at scale.
  • Ease on-boarding and alignment –  SFA step-by-step processes that are configured to fit business needs, so new sellers see the specific steps needed to move deals forward. Align your team on best practices through interactive guides and reduce training time with rich, context-sensitive help and an intelligent, event-driven sales process that guides sellers to optimal outcomes.
  • Get holistic performance insights – through powerful measurement and reporting features, helps your team stay on track by setting goals, monitoring results, and providing timely feedback. You can investigate deviations from plan and take corrective action using real-time analytics dashboards that turn data into actionable insights.
CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Azzure IT – National 3 peaks triumph!

Challenge completed in 23hrs 24mins

The 3 Peaks 24 hour challenge is not a sightseeing tour, there’s no time for sitting around on the mountains eating picnics. Statistics show that 90% of people do complete all 3 peaks, however only around 40% manage it in less than 24 hours!

The Azzure challenge team triumphantly completed this fantastic feat on Monday 24th June at 3.54pm. The challenge required the team to walk over 40km and climb over 3000m as well as having practically no sleep for 36 hours. Whilst it was incredibly challenging, the banter was flowing to keep the spirits high, everyone worked together and pushed on to complete it in a cracking time.

The Support team

The climbers couldn’t have completed the challenge if it wasn’t for their support team, who included both would-be climbers and company directors. It’s noticed that they’ve managed to stay out of the photo’s, however a special thanks also needs to go out to the four of them in ensuring that the climbers where ferried safely, fed and watered between each peak. Good job guys, thank you.

The pictures show:

  • Start of Challenge – Late Sunday
  • Top of Ben Nevis – 7.20 pm
  • Top of Scafell Pike – 4.55 am
  • Top of Snowdon – 1.40 pm
  • End of Challenge – 3.54 pm

The British Heart Foundation

This challenge was taken on for many individual personal reasons, but overarching those it’s all been in aid and support of The British Heart Foundation (BHF).

It can’t be stressed enough the great work that the BHF do. They’ve helped halve the number of people dying from heart and circulatory disease in the UK, but sadly every day hundreds of people lose their lives. It’s only thanks to support from donations that the BHF can create new treatments and discover new cures. Just 24 pounds could pay for 2 hours of research, by an early career scientist.

The Azzure team set off on this National 3 Peaks challenge to raise 3k for this excellent charity. At the time of posting this update we’d achieved nearly 65% of that target, so please take a moment to donate a few pounds and help us reach the goal – every pound counts!

Thanks

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Microsoft Business Applications Summit – announces new features for Dynamics 365 and Power Platform

Over the past two days, Microsoft’s Business Application Summit (MBAS), held in Atlanta (GA), has seen a not just a wave but a tsunami of announcements and enhancements for the 2019 release wave 2 plan. Lead by James Philips, Microsoft’s Corporate Vice President, Business Application Group, opening keynote which set the stage for a raft of announcements that will change how business gets done (Watch his keynote, or read his article).

The summit included announcements on more than 400 enhancements to Microsoft Dynamics 365, updated Artificial Intelligence (AI) capabilities across many Microsoft solutions, a refreshed look for Power BI, the launch of AI Builder and PowerApps Portals, and new and improved intelligent automation in Microsoft Flow.

2019 Release wave 2 plan

First came a look at the 2019 release wave 2 plans For those who want to see what’s coming, you can dive into the Dynamics 365 2019 release wave 2 plan and Power Platform 2019 release wave 2 plan. More information regarding this will be available in the coming months, before these features go live starting October 1st.

The 2019 release wave 2 enhances artificial intelligence capabilities to help organisations accelerate their transformation of customer service, sales, and marketing functions:

  • Sales Insights empowers teams with more foresight, to enhance productivity and better anticipate outcomes across the sales life-cycle.
  • Customer Service Insights provides an actionable view into critical performance metrics, operational data, and emerging trends using industry-leading artificial intelligence.
  • Virtual Agent for Customer Service enables organisations to create AI-powered bots that chat with customers and provides new opportunities for organisations to improve customer service through digital transformation.
  • Customer Insights enables every organisation to unify and understand their customer data to harness it for intelligent insights and actions.
  • Market Insights enables business users to gather actionable insights based on what consumers say, seek, and feel about their brands and products.
  • Fraud Protection enables the e-commerce merchants to drive down fraud loss, increase bank acceptance rates to yield higher revenue, and improve the online shopping experience.

Integration was also a priority, with Microsoft focused on improving companies’ visibility into their businesses. Customer Insights is one of the latest additions to Dynamics 365 AI offerings, bringing a company’s disparate transactional, observational and behavioral data together. It will create a richer, more complete view of customers to drive personalized engagement and will help companies spot trends and patterns for a more proactive approach.

The 2019 release wave 2 continues to add a whole new set of experiences to enhance employee productivity using mixed reality:

  • Remote Assist empowers technicians to solve problems faster the first time.
  • Layout provides a new way for space planners to bring designs from concept to completion with confidence and speed.
  • Product Visualise empowers salespeople to convey the true potential of their products to their customers by harnessing the power of augmented reality on their mobile devices.
  • Guides is a mixed-reality application for Microsoft HoloLens that enables employees to learn in the flow of work by providing holographic instructions when and where they need them.

Note: The plan describes functionality that may not have been released yet. 

Power Platform advancements

In line with the Power Platform vision, more tools are being made available so the user community can take full advantage of what the Power Platform has to offer. These include:

  • New AI capabilities in Power BI – several new AI capabilities that enable users to detect objects in images, analyse free-form text, build new machine learning models, and automatically understand what drives outcomes, all with point-and-click simplicity.
  • Accelerating intelligent automation in Microsoft Flow with built-in AI – flow provides a powerful visual experience for a range of users to build everything from personal automation to business-critical enterprise-wide processes. With AI Builder, Microsoft are now making it easier for users and organisations to optimise these processes with intelligence without having advanced knowledge of how AI works.
  • Exciting new look for Power BI – a new look for Power BI, so it’s more closely aligned to the experiences in Office 365 already familiar to users around the world. The new user interface makes it easier than ever to create reports, explore data, get answers, and make decisions without having to learn specialised skills.

In all more than 200 sessions, workshops and keynote recordings from the Microsoft Business Applications Summit are available to watch on-demand from Microsoft here.

A select few with specific note would be:

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

The UK’s Leading Microsoft Dynamics 365 Business Central Provider

t. 0345 467 9950
e. enquiries@azzure-it.com

Microsoft Dynamics 365 for Field Service: What’s new and roadmap

Over the past two days more than 200 sessions, workshops and keynote recordings have been captured from the Microsoft Business Applications Summit, which was held in Atlanta (GA), which are available to watch on-demand from Microsoft here.

In this post we wanted to high-light some of those sessions which are focused on Microsoft Dynamics 365 for Field Service, to emphasis the great enhancements and rich feature set which is embedded within the solution.

Microsoft Dynamics 365 for Field Service: What’s new and road-map

The Field Service solution in conjunction with Universal Resource Scheduling is constantly evolving based on customer and partner feedback. The session includes, but is not limited to, handling new scheduling scenarios, enhanced productivity for onsite workers, better data integration for inventory, and easier connections to Azure IoT for Connected Field Service. 

Microsoft Dynamics 365 for Field Service: The scheduling process

Microsoft’s scheduling engine is a key differentiator for Microsoft Dynamics. Scheduling anything is now possible with the engine; from scheduling sales resources to managing complex resource pools, to building crews automatically. In this session, you can learn to create an amazing enterprise schedule for your customers.

Connected Field Service: Real-world deployment story

Learn first-hand about sale, delivery, and adoption of Connected Field Service within a care and well-being scenario. 

Microsoft Dynamics 365 for Field Service: Turning data into action

Learn first hand how use Azure Services to help drive Connected Field Service using various Machine Learning and AI components available to our customers.

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Microsoft Dynamics 365 Business Central – Tips & Tricks

Are you looking for some tips and tricks for Dynamics 365 Business Central? With so much functionality built into Business Central, it’s easy to overlook some functionality that you could really use to make our day-to-day life easier. 

In this quick session (20 mins) you can watch Shawn Dorward’s, Microsoft MVP, recorded session from this years Microsoft Business Application Summit, in which the demos some real-life powerful functionality that will save you time and energy!
 

Speak with our experts about your Digital Transformation!

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

MS Dynamics 365 – Demystifying The Product Offering

Since its initial launch in late 2016, Microsoft’s ground-breaking business application suite, Dynamics 365, has, with a strong development road-map, undergone a raft of changes and updates, with new apps and services still being added.

With so much going on, it can be tricky to get a clear and up-to-date overview of what Dynamics 365 actually offers, the modules available, and the features included. In this guide, we take a look at the whole suite to help you decipher what each app actually does, and decide whether Dynamics 365 could be a good fit for your business.

Brief History

Microsoft launched the first product in what would become an expansive, and well-known stable of software in 2001, when it acquired Great Plains and Solomon, two existing ERP programs. The following year, Microsoft purchased two more ERP products, Axapta and Navision, and officially launched its Business Solutions division. In 2003, the division released its first homegrown software, a CRM program known simply as CRM 1.0.

Microsoft re-branded these four ERP platforms, along with their own CRM product, under the Microsoft Dynamics umbrella and the following where rolled out in 2005

  • Dynamics NAV,
  • Dynamics GP,
  • Dynamics AX,
  • Dynamics SL,
  • Dynamics CRM 3.0

In 2016, Microsoft released the next phase of its business software solutions. Consolidating together the functionality of all existing Dynamics products into one umbrella solution, and Dynamics 365 was launched to offer both CRM and ERP capabilities in one streamlined product.

Dynamics 365 Apps and Plans

There are currently nine primary Dynamics 365 applications, each of which ring-fences an area of CRM or ERP functionality, and can be used in conjunction with a wider package of apps, or on its own.
These apps are available either individually or as part of a plan; Dynamics 365 Plan, D365 Customer Engagement plan (CE), D365 Unified Operations plan (UO).

  • Business Central – SMB ERP
  • Customer Service (CE)
  • Field Service (CE)
  • Marketing (CE)
  • Project Service Automation (CE)
  • Sales (CE)
  • Finance and Operations – Enterprise ERP (UO)
  • Retail (UO)
  • Talent (UO)

In line with the license plan options, these apps are offered as standalone entities, with some broken down into even smaller modular chunks – further information below.

Dynamics 365 Business Central

An all-in-one ERP business management solution, aimed at SMBs, that helps you connect your financials, sales, service, and operations to streamline business processes, improve customer interactions, and make better decisions.

Positioned as the next step up for businesses that have outgrown their entry-level accounting software, Business Central features an intuitive, easy-to-use interface to help organisations get a clear overview of their finances and business operations

Like the Dynamics family’s other major ERP app, Finance and Operations, it also features manufacturing capabilities.

Dynamics 365 for Customer Service

This app aims to help users deliver excellent, personalised customer service to their customers, at any time, on any channel. Offering a mixture of assisted service management, and self-service opportunities such as customer portals and peer-to-peer support, Customer Service provides agents with the tools and resources they need to add value to their customer interactions, no matter what medium they’re working through.

Dynamics 365 for Field Service

In this mobile-enabled era, businesses need to be connected to their work and to their customers wherever they are in the world. Dynamics 365 for Field Service gives users the tools they need to operate and offer outstanding service in the field.

Field Service records are aligned with Sales, Marketing, and Customer Service apps, so being in the field doesn’t mean working in the dark. The app also provides a central, accessible repository for resources such as manuals, documentation, and training materials.

Dynamics 365 for Marketing

Dynamics 365 for Marketing, a purpose-built marketing automation app aimed at SMBs. Dynamics 365 for Marketing aims to give companies the tools they need to generate and foster more leads, by aligning their sales and marketing strategies, and automating many of their fundamental marketing processes.

Dynamics 365 for Project Service Automation

Project Service Automation is an app built to help project-based organisations deliver on time and on budget with a series of tools to plan, resource, and execute billable work, and help keep all of those plates spinning.

The app covers the entire span of the project life-cycle, centralising teams and offering features to optimise opportunity management, project planning, resource management, time and expenses, team collaboration, customer billing and collection, and includes thorough analytical dashboards to help businesses further improve their processes.

Dynamics 365 for Sales

Dynamics for Sales allows users to manage their sales processes from beginning to end, from lead generation and pipeline management, to account management and reporting.

Dynamics 365 for Finance & Operations

Dynamics flagship ERP app, Finance and Operations is heavily based on Dynamics AX, and features everything an organisation needs to manage, plan, and analyse its financial and operational processes. The app unifies financial management and operational processes, making it especially useful for businesses in the retail, fleet management, and professional services industries.

Finance and Operations features more-extensive financial management capabilities than Business Central, and is apt to run economic analysis, as opposed to general business accounting.

The most extensive and robust ERP app in the suite, Finance and Operations covers massive areas of business processes and operations.

Dynamics 365 for Retail

Designed as an all-encompassing solution for retailers, Dynamics helps organisations deliver their products across multiple channels while efficiently managing their inventory, organise their merchandising efforts, and meet customer demand.

Dynamics 365 for Talent

Microsoft’s first dedicated human capital management app, Dynamics for Talent is designed to bring everything you need to optimise your human resource management together in one app.

If you require help determining the right technology solution for your business, including the license requirements for a specific product or scenario please contact enquiries@azzure-it.com

Speak with our experts about your Digital Transformation!

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

The UK’s Leading Microsoft Dynamics 365 Business Central Provider

t. 0345 467 9950
e. enquiries@azzure-it.com

Dynamics 365 Business Central subscription licensing explained

Microsoft Dynamics 365 Business Central Screens

In this post we will look at the Microsoft Dynamics 365 Business Central subscription and licensing options across the board. Azzure IT is the leading Microsoft Dynamics 365 Business Central Provider in the U.K.

Dynamics 365 Business Central – User Types

Dynamics Business Central functionality is delivered through the Dynamics 365 Business Central Essentials or Premium User. You must license at least one of Dynamics 365 Business Central Essentials or Dynamics 365 Business Central Premium users to access the solution. Additional access to the service functionality by other users is licensed with Dynamics 365 Business Central Team Members.

There is no minimum license requirement. However, customers may not mix and match Essentials and Premium users. Customers must license Essentials or Premium users but not both. Also subscriptions are named user subscriptions where a user is licensed for Dynamics 365 Business Central Essentials or Dynamics 365 Business Central Premium. These two user subscription types enable access to the application functionality.

Dynamics 365 Business Central – Applications

Dynamics 365 Business Central is a comprehensive business management solution for SMBs, including the following functionality:

Dynamics 365 Business Central Essentials:
(From £52.20* per user/month)

  • Financial Management
  • Customer Relationship Management
  • Project Management
  • Supply Chain Management
  • Human Resources Management
  • Warehouse Management

Dynamics 365 Business Central Premium:
(From £75.40* per user/month)

  • Everything in Essentials
  • Service Management
  • Manufacturing

This license provides users with unrestricted access to the functionality included in Dynamics 365 Business Central Team Members and Business Central.

What is Business Central?

Dynamics 365 Business Central Applications include the “PowerApps for Dynamics 365 Applications” license. Dynamics 365 Business Central users can use PowerApps to access Dynamics 365 within the bounds of their Dynamics 365 Business Central Essentials or Premium license.

Dynamics 365 Business Central Team Member:
(From £6.00*  per user/month)

The Dynamics 365 Business Central Team Members subscription is a named user subscription designed for users who are not tied to a particular function, but who require basic Dynamics 365 Business Central functionality. This license includes read access as well as some write access for select light tasks across Dynamics 365 Business Central functionality for a given tenant.

Dynamics 365 Business Central Team Members also includes the “PowerApps for Dynamics 365 Applications” license. Dynamics 365 Business Central Team Members users can use PowerApps to access Dynamics 365 Business Central within the bounds of their Team Members license.

Dynamics 365 Business Central Team Members requires that at least one other user be licensed with Dynamics 365 Business Central Essentials or Dynamics 365 Business Central Premium.

(*Note: Pricing information correct as at June 2019)

If you require help determining the right technology solution for your business, including the license requirements for a specific product or scenario please contact enquiries@azzure-it.com

Note: This information does not apply to Microsoft Dynamics 365 on-premises

Speak with our experts about your Digital Transformation!

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

The UK’s Leading Microsoft Dynamics 365 Business Central Provider

Dynamics 365 subscription plans explained

With one single user subscription, a Plan subscription is the most cost-effective option to provide ultimate flexibility for a user to have access to any Dynamics 365 functionality. Plan subscriptions provide users rights to use functionality across any of the respective Plan applications as well as use of Microsoft PowerApps, the mobile application platform service.

Dynamics 365 Plan

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus the Unified Operations Plan.

Customer Engagement plan

Dynamics 365 Customer Engagement (CE) Plan gives you the flexibility to work with any application functionality within the plan. Dynamics 365 CE is made up of role-based apps that cover specific business processes, this includes flexibility to use:

  • Dynamics 365 for Sales – Includes lead and opportunity management as well as marketing lists and campaigns.
  • Dynamics 365 for Marketing – Includes email marketing, customer journey management, event management, landing pages and lead scoring (subject to 10 user licences)
  • Dynamics 365 for Field Service – Schedule board, work orders, mobile app and resource management.
  • Dynamics 365 for Customer Service – Case management capabilities, contracts and service level agreements.
  • Dynamics 365 for Project Service Automation – Resource scheduling, project templates, service agreements, time and expenses. Dynamics 365 also includes access to Project Online + Desktop.
  • Microsoft PowerApps Plan 2 – Apps that model multi-stage business processes and include richer business logic with the full power of Common Data Service

Dynamics 365 CE License Types

Mix and match Dynamics 365 user licenses by individual apps, or by a plan that covers all Customer Engagement apps.

  • By App – License individual users by a single application defined by their role e.g. Customer Service or Sales. For Sales and Customer Service apps, choose between Enterprise or SMB (Professional) capabilities to only pay for what you need. From £49+VAT per user / month
  • Licence by Plan – Utilise functions across all Customer Engagement apps to fit specific user roles for greater flexibility. £86.70+VAT per user / month

Team Member Licensing

A third licence type is the Team Member Licence, which meets the needs for employees that only have light usage requirements. This licence will enable them to read any data, access dashboards and perform basic functions such as updating contact records or scheduling activities. £6+VAT* per user / month

PowerApps P2 Licensing

Platform licence providing the full power of the Common Data Service for Apps to build and deploy bespoke model-driven apps using the Dynamics 365 interface and connect these with other apps and services using Microsoft Flow. £30.20+VAT* per user / month

(*Note: Prices are correct at time of publication)

Unified Operations plan

Dynamics 365 Unified Operations Plan includes full read, edit and approval access across the entire ERP solution. Dynamics 365 for Finance and Operations Plan includes flexibility to use:

  • Dynamics 365 for Talent
  • Dynamics 365 for Retail
  • Microsoft PowerApps Plan 2

Dynamics 365 Applications

Application subscriptions are named user subscriptions where a user is licensed only for one individual application. This is largely how business applications have traditionally been licensed. The Dynamics 365 applications include: 

  • Dynamics 365 for Sales
  • Dynamics 365 for Marketing *
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service
  • Dynamics 365 for Project Service Automation
  • Dynamics 365 for Retail
  • Dynamics 365 for Talent

(*Note: Dynamics 365 for Marketing is licensed at the organisation level.)

Dynamics 365 Additional Users – Team members

The Dynamics 365 Team Members subscription is a named user subscription designed for users who are not tied to a particular function, but who require basic Dynamics 365 functionality. This license entitles the user to light weight access through designated scenarios built into Team Members experience.

If you require help determining the right technology solution for your business, including the license requirements for a specific product or scenario please contact enquiries@azzure-it.com

Speak with our experts about your Digital Transformation!

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Better customer experiences are top of Services companies priority

Customers’ expectations for service have risen to include a seamless and consistent customer experience regardless of which communication channels or touch-points they use throughout their journeys — but the prevalence of disparate applications and data silos for different touch-points makes it almost impossible for companies to deliver upon customer expectations.

Only 4% of service companies can solve a service enquiry using a single application.

The Result: increased operational costs, customer dissatisfaction, and customer churn.

Businesses must transform their service operations to deliver differentiated service experiences that keep their customers satisfied and loyal to their brand, ultimately leading to increased company revenue. The steps along this journey include first unifying agent desktops, processes, and knowledge and then applying an overlay of service intelligence.

Microsoft commissioned Forrester Consulting to evaluate how customer service
strategies are changing in the age of the customer, what is driving new initiatives, and how companies are overcoming challenges to meet increased client expectations.

Situation

Top initiatives driving customer service strategy are no longer centred on cost containment; instead, they are focused on delivering better customer experiences:

Customer Expectations For Good Service Have Risen

Customers want an accurate, relevant, and complete answer to their question upon first contact, personalised to their situation. However, companies are hampered by legacy technology and processes that keep them from delivering service excellence. Too often, this leads to ad hoc technology implementations without a clear tie back to the holistic customer experience strategy.

Conclusion

Changing consumer behaviour is forcing companies to redefine the experience that they deliver to their customers. Customer service companies are at the heart of this transformation. Customer service is no longer just a cost, instead, it has the potential to be a powerful brand differentiation for companies that get it right.

Unfortunately, disconnected silos of information impede ideal service delivery. To transform their operations, companies must unify business software solutions and processes to provide consistent and effective experiences, and leverage service
intelligence to personalise interactions. Companies that follow these steps will reap the rewards:

Speak with our experts about your Digital Transformation!

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Microsoft to update Dynamics 365 Business Central licensing policies for NAV transition

Based on partner feedback, Microsoft has announced it will be updating a range of licensing policies for Dynamics 365 for Business Central to address partner concerns, which will improve the benefit of transitioning from NAV.

Dynamics NAV to Dynamics 365 Business Central User Transition Ratio Increases

The below is a permanent change, not a limited time offer, and it applies to licenses purchased before May 1st 2019. Customers that have already transitioned to Business Central will receive their additional users via a license adjustment in May 2019.

  • All Dynamics NAV concurrent licences purchased before 15th May 2019 will be mapped 3 : 1 to Business Central Named User Licences. This has increased from 2:1 and also the cut off date has been moved from October 2018 to May 15th 2019.
  • Each Dynamics NAV Full user licensed before May 1, 2019, will receive 3 Dynamics 365 Business Central on-premises Essentials or 3 Dynamics 365 Business Central on-premises Premium users.
  • Each Dynamics NAV Limited Concurrent User CAL licensed before May 1, 2019, will receive 3 Dynamics 365 Business Central on-premises Team Members users.

Dynamics 365 Business Central External Accountant and System Administrator User

Business Central on-premises customer licenses have been updated to include, at no charge, one CAL for an External Accounting User and one CAL for a System Administrator User. This will prevent customers having to buy an additional licence in order for them to be supported accordingly.

These user types have been included on the Subscription licensing model for Business Central on-premises since October 2018, and have now been added to Perpetual licensing model for Business Central on-premises. 

If you require help determining the right technology solution for your business, including the license requirements for a specific product or scenario please contact enquiries@azzure-it.com

Speak with our experts about your Digital Transformation!

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Making Tax Digital – HMRC confirms ‘cut and paste’ first year soft landing option

Further information released to the provisions of The Value Added Tax (Amendment) Regulations 2018 (SI 2018 No. 261), by HMRC, on their VAT Notice 700/22: Making Tax Digital for VAT, has clarified the digital requirements.

Soft Landing period

Depending on the classification of the business, a one-year soft landing period, lasting until at least April 2020, will be in place. Which means that businesses will for the first year of mandation not be required to have digital links between software programs, as such HMRC will accept the use of ‘Cut and paste’ as being the digital link for these VAT periods.

This period of grace will give business the time to implement true digital connections between the relevant parts of their financial software solutions.

In terms of timing and compliance with digital link rules (discussed below), compulsory reporting will first apply to the company from either the:

  • VAT period starting on or after 1 April 2019, so the company will have until their first VAT return period starting on or after 1 April 2020 to put digital links in place; or
  • VAT period starting on or after 1 October 2019, the company will have until their first VAT return period starting on or after 1 October 2020 to put digital links in place.

Regardless of how the VAT data is transmitted to HMRC, companies will be able to use bridging software as long as the final records are submitted in the correct digital link format.

An HMRC spokesperson told Accountancy Daily: ‘Bridging software takes information from other applications, for example, a spreadsheet or an in-house record keeping system, and lets the user send the required information digitally to HMRC in the correct format. The soft landing until April 2020 relates to digital links between systems that make up the VAT return.’

Mandated businesses still have to file via functional compatible software from April using an API (including API enabled spreadsheets). However, if a business, say, has two offices using different software, they can transfer that data manually between them and HMRC in the first year – it does not have to be seamless while they transfer to the new system.’

Digital Links vs. ‘Cut and Paste

The meaning of a digital link has force of law, defined as a ‘digital link is an electronic or digital transfer, or exchange of data, between software programs, products or applications’. This will include situations where, for example, a spreadsheets cell’s individual formula mirrors the source’s value in another cell – the cells are linked.

HMRC will also accept the following as ‘digital links’:

  • emailing a spreadsheet containing digital records to a tax agent so that the agent can import the data into their software to carry out a calculation (for instance, a Partial Exemption calculation),
  • API transfer or automated data transfer,
  • transferring a set of digital records onto a portable device (for example, a pen drive, memory stick, flash drive) and physically giving this to an agent to import that data into their software,
  • XML, CSV import and export, and download and upload of files.

However, HMRC will not allow the use of ‘cut and paste’ as this does not constitute a digital link, except for during the soft landing period as set out in HMRC guidance, paragraph 3 of the next ‘force of law’.

If you have any questions regarding how you can Make Tax Digital, please don’t hesitate to contact your Account Manager or a member of our Sales Team: sales@azzure-it.com to discuss the Microsoft Dynamics options

Speak with our experts about your Digital Transformation!

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Dynamics Nav – End of an Era

From today (1st April 2019), all new Microsoft Dynamics customers will only be able to buy Microsoft Dynamics Business Central to fulfil their ERP business needs, marking the end of the Microsoft Dynamics NAV era.

Dynamics NAV started life known as NAVISION, a suite of applications created by a Danish company called “Personal Computing and Consulting”, later changing its name to Navision A/S. On the 11th July 2002, Microsoft bought Navision A/S as part of their strategy to develop their own business systems, and followed a previous acquisition of Great Plains, leading to Dynamics GP.

In 2005, Microsoft launched Microsoft Dynamics NAV, and since then there has been many releases of Dynamics NAV with a whole range of updates to the solution as it grew over the last 14 years.

Dynamics NAV was an extremely popular solution during its tenure, and has been used by over 200,000 organisations and over 3 million users worldwide. Part of the success of Dynamics NAV is attributed to the flexible nature of the product, and its ability to be configured and customised specifically for individual organisations, tailoring itself to the company’s exact needs.

What Happens Now?

It is not all doom and gloom however with the curtain coming down on Dynamics NAV, as it will continue to live on as part of the Dynamics 365 Business Central suite.

Dynamics NAV will continue as part of Microsoft’s ERP solution offerings, but it has now been re-designed as Microsoft Dynamics 365 Business Central On-Premise, which is based on the infrastructure of Dynamics NAV, but is now a next generation business application. The biggest improvement to the software is the fact that it is hosted in the cloud, and also has a brand-new interface. Like the rest of Dynamics 365, Business Central is a cloud first solution based on a subscription model. It receives regular updates through the cloud, and makes sure users are always on the latest version.

Your ERP Solution, Your Way

Dynamics 365 Business Central is now available in three different deployment options, either entirely in the cloud, locally held on-premise or a hybrid between the two.

The majority of users will prefer to experience Dynamics 365 Business Central in the cloud, as it offers full functionality and access to the new AI tools, making it much easier to integrate with other services and provides seamless updates to the platform provided by Microsoft. However there are limitations to the level of customisation to the system available, which may drive more customers to the On-Premise solution.

Business Central On-Premise will be the most familiar to Dynamics NAV users. You can still have an on-premise instance of Dynamics 365 Business Central, and users of Dynamics NAV can upgrade to Business Central to access the new interface, features and updates.

The final instance of Business Central is the hybrid approach, which is ideal for organisations that aren’t quite ready to make the jump fully to the cloud. It allows you to host an instance locally, but your data syncs to an online instance of Business Central. You will also still have access to cloud only services such as Power BI and AI, essentially giving you the best of both worlds.

Why Have Microsoft Made This Decision?

This is a strategic business decision by Microsoft and a future-centric one. Demand for cloud-based systems has exponentially increased, and as a leader in the industry, Microsoft needs to be strategically ensure their solutions stay ahead of the curve in years to come. They have chosen Dynamics NAV, out of the three ERP software they own, to form the basis of all future SaaS offerings for small and mid-sized enterprises (SMEs).

If you’re an existing Dynamics NAV customer, you can rest assured that Microsoft will continue to invest significant R&D resources to improve the product.

Speak with our experts about your Digital Transformation!

Microsoft Dynamics 365 Business Central – The Leading U.K Partner

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Dynamics Nav – End of an Era

FT 1000 & Yorkshire Fastest 50 Award Inclusions

March has begun excellently for Azzure IT, with two high profile award inclusions to close out the first quarter of 2019.

Firstly, Azzure IT maintained its inclusion in the highly contested in Financial Times 1000 list for the third time in three years.

The FT1000, compiled with Statista, lists the European companies that achieved the highest compound annual growth rate in revenue between 2014 and 2017.

Azzure IT have been included every year since the list began back in 2017, ranking 830th this year.

You can see the full list here

This award was followed swiftly by the announcement of the Yorkshire Fastest 50 list, which included Azzure IT for the third year in a row again.
The Fastest 50 list is put together by leading commercial law firm Ward Hadaway and The Yorkshire Post.

This year’s awards highlights and celebrates the achievements of the profitable, privately-owned companies in Yorkshire which have grown their turnover by the largest amount in recent years.

This year’s Fastest 50 awards spans a wide range of sectors, from recruitment companies and food and drink, to manufacturers and those in the tech sector.

You can see the full Fastest 50 list here

Speak with our experts about your Digital Transformation!

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Customer Go-live’s in Q1 2019

After the brilliant start to 2019 we saw with nine customers going live with Azzure IT in January, we are delighted to see that another seven sites have gone live in February and the start of March.

February was an excellent month for Microsoft Dynamics 365 Business Central projects, with three new customers going live with their Business Central solutions.

Firstly, global technology company Blis Media went live. With their base in London, Blis help businesses understand online real world audiences using location data.

Just after Blis went live, Karlson document and print services went live with their project. Karlson have two bases in the UK, in London and Milton Keynes. They help businesses become paper-light, reducing their paper usage and helping them become more conscious about how much paper they are wasting.

The final customer to go live on a Business Central solution was Richmond Events, a European business forums company. Their forums address strategic issues in a professional environment through their bespoke conference programmes.

After the success of February, March saw a variety of new customers go live, varying from fully bespoke NAV 2018 solutions to overseas sites of current customers going live.

March began with a brand new Microsoft Dynamics NAV 2018 for Parc Supplies, who provide valuable services and product for maintain clean/hygienic premises. Based in Leeds, Parc Supplies offer their customers a high level of service, and provide the latest innovation.

This was followed by a second Microsoft Dynamics NAV 2018 solution going live, this time for Process Components. Process Components are a leading manufacturer and supplier for the chemical, pharmaceutical and food processing industries. They supply a wide range of products for these industries, all of which offer significant operational benefits.

The final two go lives in March were projects with already existing customers, who trusted Azzure IT to take another area of their company live with its own project.

Firstly, long-standing Azzure IT client Schmitz CargoBull used our skills to help them take their Irish company live on the same Microsoft Dynamics NAV 2009R2 solutions the parent company. Schmitz CargoBull is a transport solutions provider, and they manufacture a wide rage of trailers, tippers, semitrailers and bodies.

The final go live for March was the second half of our ongoing work with Slingco UK, this time helping to facilitate a Microsoft Dynamics NAV 2017 solution into their American business, Slingco US. Slingco are among the world leaders in the design, production and supply of cable pulling and support grips, together with associated products including cable protectors, wellhead connectors and accessories.

In any implementation, we here at Azzure IT pride ourselves on being a value-added partner with our clients, and being able to offer our experience, ideas and expertise on top of the solutions we sell.

Speak with our experts about your Digital Transformation!

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

Cyber Security Certification Award

Azzure IT is proud to have been awarded certification in cyber security by Cyber Essentials, identifying that we have high levels of security measures in place to protect all of our customers. This was a very important thing for us to achieve as a business, who pride ourselves on providing the absolute top level of support and care for all of our customers.

The government and IT industry have worked together to produce a scheme designed to help UK organisations improve their cyber defences and publicly demonstrate their commitment to online safety.

This certification was critical for Azzure IT to achieve as part of our wider commitment to ensuring quality for our customers, and we are very happy to be able to continue to offer them the highest level of safety online.

Speak with our experts about your Digital Transformation!

CONTACT

Azzure IT
10 Europa View, Sheffield Business Park, Sheffield, S9 1XH, UK

t. 0345 467 9950
e. enquiries@azzure-it.com

...