Service Management
Dispatching
Assign and dispatch service personnel and field technicians, and filter on availability and skills.
Planning
Assign service personnel to work orders and log details about handling and status of work orders.
Service Contract Management
Manage contract with details on service levels, response times, and discount levels. Record the service history of contracts, including used service items and parts and service hours.
Service Item Management
Keep track of your service items, including contract data, component management, and bill-of-material and warranties.
Service Orders
Manage after-sales issues, service requests, services due, service orders and repair requests.
Service Price Management
Maintain your prices for service offerings.
Manufacturing
Agile Manufacturing
You may have an agile approach to planning with rush hours, exceptions, last-minute changes to processes with multiple planning options.
Demand Forecasting
Create production and purchase orders, based on the demand forecast together with the level of available inventory and data of requirement planning.
Capacity Planning
Add capacities to the manufacturing process. Set up routings on production orders and in material requirements planning.
Finite Loading – calculate with capacity constraints to make sure work is not assigned to a work centre exceeding its expected capacity of execution during a given time period.
Machine Centres
You can manage capacity in detail for machine centres and on a consolidated level for work centres.
Production Orders
Create production orders and post consumption and output to the production orders.
Supply Planning
Calculate material requirements based on demand. The solution supports master production scheduling and materials requirements planning.
Version Management
Create versions of the manufacturing bill of materials and routings.