Proactively deliver faster, more reliable and more helpful support to your customers
Microsoft Dynamics 365 Customer Service lets your business strengthen customer loyalty by providing them with world-class customer service. By providing consistent care, you will be able to forge lasting relationships with your customers, leading to a better working environment, and a smoother lifetime between you and your customers.
Get a comprehensive view of your customer’s journey with Dynamics 365 Customer Service. The app allows you to manage multiple customer conversations at once, letting you maintain full customer context and keep their history across all channels, delivering a fully omnichannel experience.
If your business simply wants Customer Service as a single, stand-alone app then this is possible, with two different tiers available to you:
Dynamics 365 Customer Service Professional
per user/per month
The Professional version of Microsoft Dynamics 365 Customer Service has some limitations when compared to the Enterprise version and full Customer Engagement Plan, but is available for nearly half the cost.
You still get access to case and knowledge management, Power BI and an unlimited number of named users, exactly the same as the other two, more expensive plans. The Dynamics Portal and PowerApps are available as add-ons, but the Unified Service Desk, Embedded Intelligence and Service Gamification are unavailable with the Professional licensing model.
While the Enterprise licence costs slightly more a month, you do get a significant increase in functionality in comparison to the Professional licence. In addition to the access you get as part of the Professional licence, you also have access to Service Gamification, Embedded Intelligence and Customer Insights to help your business make more informed decisions. Also, if your business has 10 Enterprise user licences, you get access to the Dynamics Portal, giving you a clear and full view of all your customers and a smoother management process.