Microsoft Dynamics 365 Customer Service - Azzure IT

Microsoft Dynamics 365 Customer Service

Proactively deliver faster, more reliable and more helpful support to your customers

Microsoft Dynamics 365 Customer Service lets your business strengthen customer loyalty by providing them with world-class customer service. By providing consistent care, you will be able to forge lasting relationships with your customers, leading to a better working environment, and a smoother lifetime between you and your customers.

Get a comprehensive view of your customer’s journey with Dynamics 365 Customer Service. The app allows you to manage multiple customer conversations at once, letting you maintain full customer context and keep their history across all channels, delivering a full omnichannel experience.

What Can You Do with D365 Customer Service?

Microsoft Dynamics 365 Customer Service Pricing

If your business simply wants Customer Service as a single, stand-alone app then this is possible, with two different tiers available to you:

Dynamics 365 Customer Service Professional

per user/per month

The Professional version of Microsoft Dynamics 365 Customer Service has some limitations when compared to the Enterprise version and full Customer Engagement Plan, but is available for nearly half the cost.


You still get access to case and knowledge management, Power BI and an unlimited number of named users, exactly the same as the other two more expensive plans. The Dynamics Portal and PowerApps are available as add-ons, but the Unified Service Desk, Embedded Intelligence and Service Gamification are unavailable with the Professional licensing model.

Contact Us

Dynamics 365 Customer Service Enterprise

per user/per month

While the Enterprise license costs significantly more a month, you do get a significant increase in functionality in comparison to the Professional license. In addition to the access you get as part of the Professional license, you also have access to Service Gamification, Embedded Intelligence and Customer Insights to help your business make more informed decisions. Also, if your business has 10 Enterprise user licenses, you get access to the Dynamics Portal, giving you a clear and full view of all your customers and a smoother management process.


Contact Us

Download the Microsoft Dynamics Licensing Guide (October 2019)

Professional vs Enterprise Comparison

Dynamics 365
Customer Service
Dynamics 365
Customer Service
Unlimited named users
Case management
Knowledge management
Unified service desk
Embedded intelligence
Service gamification
Leads (creation only)
Microsoft Power BI

Download the Full D365 Customer Service Brochure

Find out exactly how D365 Customer Service can benefit your business by downloading the full Azzure IT brochure.