Microsoft Dynamics 365 Field Service - Azzure IT

Microsoft Dynamics 365 Field Service

Dynamics 365 Field Service is designed for businesses who carry out their work on-site, at a customer’s home, premises or office space.

This type of work might include installation, scheduled or recurring maintenance, or responding to break/fix issues. Dynamics 365 Field Service is an end-to-end solution, giving each team member access to what they need to get the job done through one easy to use platform.

Dynamics 365 Field Service Benefits

Deliver Service Proactively

Prevent service calls by remotely detecting and resolving issues before they become a problem using IoT (Internet of Things) remote sensors.

Transform your business from a cost centre to a profit centre, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.

Get a 360-degree view of customer service assets and define SLAs (service level agreements) so that you can meet and exceed expectations.

Schedule Resources Intelligently

Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.

Optimise technician resources with automatic scheduling that minimises travel time and maximises utilisation while responding to delays, cancellations, and urgent work.

Effectively manage asset history to keep technicians up to date or connect to Dynamics 365 Finance and Dynamics 365 Supply Chain Management so you can synchronise data down to the truck level.

Fix Issues Successfully

Give technicians access to in-context help using Dynamics 365 Guides and other mixed reality tools that provide immersive, step-by-step procedures they can use while conducting maintenance.

Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls, allowing more experienced technicians to consult in real-time.

Continue to track all service activity, even when offline, including accessing work orders, customer data, and asset information.

Benefits Across Industries

Manufacturers who build and sell machines could use the application to manage maintenance services over the span of the machines working life.

Equipment businesses that repair equipment for the heating and cooling industry could use the application to deliver maintenance.

An in-home healthcare service provider that needed to schedule and dispatch workers to administer medicine and other care could use the app.


If your business simply wants Field Service as a single base application, it will cost £71.60 per user, per month.

Download the Microsoft Dynamics Licensing Guide (October 2019)

Download the Full Dynamics 365 Field Service Brochure

Find out exactly how D365 Field Service can benefit your business by downloading the full Azzure IT brochure.