Fix Issues Successfully
Give technicians access to in-context help using Dynamics 365 Guides and other mixed reality tools that provide immersive, step-by-step procedures they can use while conducting maintenance.
Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls, allowing more experienced technicians to consult in real-time.
Continue to track all service activity, even when offline, including accessing work orders, customer data, and asset information.
Benefits Across Industries
Manufacturers who build and sell machines could use the application to manage maintenance services over the span of the machines working life.
Equipment businesses that repair equipment for the heating and cooling industry could use the application to deliver maintenance.
An in-home healthcare service provider that needed to schedule and dispatch workers to administer medicine and other care could use the app.