Dynamics 365 subscription plans explained - Azzure IT
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Dynamics 365 subscription plans explained


With one single user subscription, a Plan subscription is the most cost-effective option to provide ultimate flexibility for a user to have access to any Dynamics 365 functionality. Plan subscriptions provide users rights to use functionality across any of the respective Plan applications as well as use of Microsoft PowerApps, the mobile application platform service.

Dynamics 365 Plan

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus the Unified Operations Plan.

Customer Engagement plan

Dynamics 365 Customer Engagement (CE) Plan gives you the flexibility to work with any application functionality within the plan. Dynamics 365 CE is made up of role-based apps that cover specific business processes, this includes flexibility to use:

  • Dynamics 365 for Sales – Includes lead and opportunity management as well as marketing lists and campaigns.
  • Dynamics 365 for Marketing – Includes email marketing, customer journey management, event management, landing pages and lead scoring (subject to 10 user licences)
  • Dynamics 365 for Field Service – Schedule board, work orders, mobile app and resource management.
  • Dynamics 365 for Customer Service – Case management capabilities, contracts and service level agreements.
  • Dynamics 365 for Project Service Automation – Resource scheduling, project templates, service agreements, time and expenses. Dynamics 365 also includes access to Project Online + Desktop.
  • Microsoft PowerApps Plan 2 – Apps that model multi-stage business processes and include richer business logic with the full power of Common Data Service

Dynamics 365 CE License Types

Mix and match Dynamics 365 user licenses by individual apps, or by a plan that covers all Customer Engagement apps.

  • By App – License individual users by a single application defined by their role e.g. Customer Service or Sales. For Sales and Customer Service apps, choose between Enterprise or SMB (Professional) capabilities to only pay for what you need. From £49+VAT per user / month
  • Licence by Plan – Utilise functions across all Customer Engagement apps to fit specific user roles for greater flexibility. £86.70+VAT per user / month

Team Member Licensing

A third licence type is the Team Member Licence, which meets the needs for employees that only have light usage requirements. This licence will enable them to read any data, access dashboards and perform basic functions such as updating contact records or scheduling activities. £6+VAT* per user / month

PowerApps P2 Licensing

Platform licence providing the full power of the Common Data Service for Apps to build and deploy bespoke model-driven apps using the Dynamics 365 interface and connect these with other apps and services using Microsoft Flow. £30.20+VAT* per user / month

(*Note: Prices are correct at time of publication)

Unified Operations plan

Dynamics 365 Unified Operations Plan includes full read, edit and approval access across the entire ERP solution. Dynamics 365 for Finance and Operations Plan includes flexibility to use:

  • Dynamics 365 for Talent
  • Dynamics 365 for Retail
  • Microsoft PowerApps Plan 2

Dynamics 365 Applications

Application subscriptions are named user subscriptions where a user is licensed only for one individual application. This is largely how business applications have traditionally been licensed. The Dynamics 365 applications include: 

  • Dynamics 365 for Sales
  • Dynamics 365 for Marketing *
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service
  • Dynamics 365 for Project Service Automation
  • Dynamics 365 for Retail
  • Dynamics 365 for Talent

(*Note: Dynamics 365 for Marketing is licensed at the organisation level.)

Dynamics 365 Additional Users – Team members

The Dynamics 365 Team Members subscription is a named user subscription designed for users who are not tied to a particular function, but who require basic Dynamics 365 functionality. This license entitles the user to light weight access through designated scenarios built into Team Members experience.

If you require help determining the right technology solution for your business, including the license requirements for a specific product or scenario please contact enquiries@azzure-it.com

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