With the world currently dealing with Covid-19 and the restrictions it has brought upon modern life, almost all businesses have seen some struggles, had projects halted or completely stopped all together. However, now we are starting to see these lockdown restrictions ease, it shouldn’t be too long before we are back to our normal way of life, or as close to it as we can be. Find out how Microsoft Dynamics Field Service can help you deal with projects after lockdown.
Many of your customers will be keen to proceed or start their projects once the lockdown fully ends and, so how is your business going to manage to keep all of these projects on track, and make sure your people are all up to date and on the same page? Letting something slip through the cracks when you get busy could cause damage to your relationship with your customers.
Fortunately, there is a piece of Microsoft Dynamics software that integrates directly with Microsoft Dynamics 365 Business Central that can manage all of this for you.
Microsoft Dynamics 365 Field Service lets your staff who work out on the road to update and work on projects while on the site, and do not need to have an internet connection to do so.
This lets your customers know that you will be able to fulfil these projects immediately after the lockdown, despite the number of customers wanting to go live.
The Dynamics 365 Field Service business application helps organisations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues.
Field Service Roles
Customer service agents handle incoming requests, and determine when to create work orders for onsite visits. Agents will primarily use the application through a web browser.
Service managers track performance metrics and oversee service delivery, finding ways to increase efficiency and standardise processes. Service managers primarily use the application through a web browser.
Field technicians manage their assigned work orders using the mobile app on a phone or tablet, and perform maintenance and repairs onsite at customer locations.
They update Business Central from the app, even when offline. This will then update when an internet connection is made.
Inventory managers ensure field technicians have everything they need to complete their service calls. They also handle product returns and purchase new inventory. Inventory managers primarily use the application through a web browser.
For more information about Microsoft Dynamics 365 Field Service, click here. To speak to a member of the Azzure IT team about your business’s specific needs, click here to contact us today.