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Microsoft Dynamics 365 Customer Engagement Plan (CRM)

The Microsoft Dynamics 365 Customer Engagement Plan has been designed with small to mid-sized businesses in mind, as the leading cloud-based Customer Relationship Management (CRM) suite of business applications. It can help you drive sales productivity and improve the value of your marketing efforts through social insights, business intelligence, and campaign management.
We can empower sales to sell more, faster by supporting teams with predictive analytics, digital intelligence and automated lead scoring. It is perfect for organisations that don’t want to own hardware or pay for infrastructure. And, you’ll also have a flexible cloud solution that can adapt as your business grows, with extendable apps.
Implemented by a trusted Dynamics 365 Customer Engagement support partner, you can start quickly with ongoing support that will enable you to easily adapt, as you grow.



Want to explore Microsoft Dynamics 365 Customer Engagement’s full potential? Our expert led demo is the perfect way to get started.
Book a FREE DEMO, today!

With our pricing options, find a plan that works for you.

We’re here to deploy the perfect solution, in no time at all.

You’ll grow and adapt, in confidence, with our support.

Dynamics 365 Customer Engagement (CRM) Features

If your business is ready to build a smarter sales capability, then Microsoft Dynamics 365 Customer Engagement is the Cloud CRM solution for you.
Microsoft Dynamics 365 Cloud Engagement enables companies to communicate and sell faster, smarter and more effectively. It’s easily adaptable – working seamlessly with Office 365. Wherever you need to work, you’ll get a consistent, secure experience across desktop, laptop and mobile devices. And, because Dynamics 365 Customer Engagement is implemented by Cloud Solution Provider (CSP) partners, customers can leverage existing business apps and/or work with their partner to cost effectively adapt their solution for industry-specific needs.
Microsoft Dynamics 365 Customer Engagement is the unifying theme in all the CRM applications and can be purchased as a stand-alone product or part of the Dynamics 365 suite. Customer Engagement refers to the applications that make up the CRM portion of Dynamics 365 which includes:
Customer Service
Field Service
Project Service Automation

Microsoft Dynamics for Sales

Automate sales processes to boost productivity, gain key insights, streamline sales cycles, and reduce costs with Dynamics 365 for Sales. Allow your sales team to sell more effectively and detect future opportunities easier.

Microsoft Dynamics for Field Service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences. Earn your customers trust by improving resolution time, through the use of real-time guidance.

Microsoft Dynamics for Customer Service

Customers now want quick, relevant answers through any channel, even when on the go. Help your brand stand out with Microsoft Dynamics for Customer Service, which delivers a faster, more personal service through the use of built-in intelligence, adding value to every interaction.

Microsoft Dynamics for Project Service Automation

Build trusted customer relationships by delivering outstanding project experiences every time. Dynamics for Project Service Automation lets you deliver projects on time and within budget.

Microsoft Dynamics for Marketing

Move beyond basic email marketing with Dynamics for marketing. Find and nurture more sales-ready leads, automate your processes and make smarter marketing decisions.

Microsoft Flow

Microsoft Flow is a cloud-based software tool that allows employees to create and automate workflows across multiple applications and services without the need for developer expertise. It allows businesses to create automated workflows between applications and services.

Microsoft PowerApps

Microsoft PowerApps is a service for building and using business apps that connect to your data and work across the web and mobile - without the need for any custom software development.

Contact Us

Azzure IT
10 Europa View
Sheffield Business Park
S9 1XH

t. +44 (0)345 467 9950
e. sales@azzure-it.com